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Business Etiquette
Business etiquette is in essence about building relationships with people. In the business world, it is people that influence your success or failure. Etiquette, and in particular business etiquette, is simply a means of maximising your business...
Customer Service and The Human Experience
Historically, customer service was delivered over the phone or in person. Customers didn’t have many choices, and switching to competitors was cumbersome. Today, these methods are but two of the many possible touch points of entry for any given...
Follow-Up Marketing: How to Win More Sales with Less Effort
Copyright 2005 David Frey A study done by the Association of Sales Executives revealed that 81% of all sales happens on or after the fifth contact. If you’re a small business owner and you’re only doing one or two follow-ups imagine all the...
The Ultimate PR "Scam"
It happens to business, non-profit and association managers when their public relations budget fails to deliver the crucial external audience behaviors they need to achieve their department, division or subsidiary objectives.
Behaviors they...
Why Communication Skills Don't Work In Customer Service
Every time my firm conducts communication skills training, we know someone is going to object.
“That doesn't work. Everybody's heard of active listening. You can't use that stuff anymore.”
And we have to admit, there's a lot of truth in...
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Project Management Training
Project management is a very specialized and often complex task, and requires more training than the average programmer or executive might expect in very specific organizational tasks. To meet this demand, professional groups such as the Project Management Institute (PMI) were organized to set standards for the training of project managers.
In general, to become a project manager, you need lots of hands-on training. To be awarded the Certified Associate in Project Management (CAPM), a project management candidate must acquire at least 1500 hours of work on a project team or 23 contact hours of formal project management education. A project management associate is not qualified to run an entire project by themselves, only assist a project management professional in project management.
The other project management training certification provided by the PMI is the Project Management Professional (PMP) certification, and is awarded upon satisfying education and experience requirements, passing an examination, and agreeing to adhere to a professional conduct code. To maintain this certification, the PMP must also satisfy CEU requirements.
The Best Project Management Training
The best way to train for project management is to work closely with a project manager. Dozens of things can go right or wrong in a project, and the only way to really learn how to handle them is to be thrown right into the middle.
You should seek hands-on training in the following areas:
1. Project management tools – Gantt charts and other project management software and paperwork aren’t that hard to understand, but they
are hard to use well.
2. Team Communication – In any project, the most important element is communication. You should not only learn to tell the team what to do, though, but also learn how to best listen to what the team has to say. Communication is a two-way street, and usually the most important part is the part that’s coming to you.
3. People Management – Project management is ultimately about managing people. You will always run into issues in a large project, and you need to be able to handle tough situations when they come up.
4. Materials Management – you won’t need materials management in every type of project, but many of them will require you to understand how to plan ahead for materials to be present when you need them. Just-in-time management is a topic you should understand – how to have just enough materials at exactly the time you need them.
5. Time Management – more than anything else, project management is about the management of time. When any part of your project fails to run on time, it throws everything else off.
Project management training can also be provided in the classroom, but be certain to speak with your instructor. Find out what his or her background is in project management. An inexperienced person teaching you project management will only be able to teach you the mechanics; the best project managers understand that it is really an art.
About the Author
Jakob Jelling is the founder of http://www.managementpilot.com. Learn about change management, interim management, project management, corporate governance, management consulting and business development.
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